Return Policy

At Snuggle and Knot, every item is handmade and personalised with care, which means we are unable to accept returns or exchanges for change of mind.

Personalised Products

As each personalised item is custom made to your request, we cannot offer refunds or exchanges unless the item arrives faulty, damaged, or we have made an error with your order.

Please ensure all names, colours, and personalisation details are correct before placing your order.

Faulty or Damaged Items

If your order arrives damaged or you believe there is a fault, please contact us within 7 days of receiving your order.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product

We will assess the issue and, where appropriate, offer a replacement or refund in accordance with Australian Consumer Law.

Order Changes & Cancellations

As orders are handmade and production begins shortly after purchase, changes or cancellations can only be accommodated if your order has not yet entered production.

Please contact us as soon as possible if you need to make any changes.

Australian Consumer Law

This policy is in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.